Frequently asked questions

Yes, we are fully licensed and insured.

We have delivered to and completed setups at most venues throughout Northern Alabama and Southern Tennessee.

Absolutely! Continue looking around our website, we are continually updating and adding new inventory. You are also welcome to stop by our showroom to view any items you would like to see in person, or to talk to one of our event specialists.

Almost all items on display in our showroom are our actual rental items. While we do have the largest selection of in stock linens, some specialty linens may only be available as a sample.

Yes, you can reach the store from 9AM-5PM Mon.-Sat. But, we do not give out the personal numbers of our delivery drivers.

Delivery and setup fees are not included in the rental price of an item. If you would like delivery of your rented items, a separate fee will be charged for that based on your delivery location and requested delivery time.

The delivery charges are based on your specific delivery location and are calculated using several factors: mileage, delivery and pickup times, items rented, and number of delivery trucks/trips needed to complete delivery.

We require a 25% non-refundable deposit to hold most rental orders. Rental orders containing tents require a 50% non-refundable deposit.

Rental item availability cannot be guaranteed for your event or rental date without a deposit. Rental orders placed without a deposit, will be subject to item availability at the time a deposit is received.

The remaining balance for your rental order is due prior to delivery of your rentals. In most cases, someone will reach out a week or two before your event to collect your remaining balance.

We accept cash, check and all major credit cards.

Delivery times vary from event to event, but in most cases, deliveries are made before 2PM on the scheduled delivery day. If your rental items are needed by a specific time, we can accommodate those requests, but requests must be made at least 1 week prior to delivery date.

Delivery drivers will take all items into the venue or to the designated event space. With the exception of tents, stages, dance floors, and generators, rental item prices do not include setup. If you would prefer a full-service delivery that includes setup, be sure to ask one of our event specialists about our full-service options when booking your rental items.

Pickup times can vary depending on the event and event venue. In most cases, pickup will be made directly after the event unless other arrangements were made at the time of booking.

Our drivers will take the time to explain how to operate any items you have a question about.

All rental dishes, flatware, and glasses must be rinsed clean of any food or sauce before being placed back into their crates/racks. All table cloths should be shaken free of any food or debris.All chairs must have cushions removed (when applicable) and be re-stacked.Rental items not prepared properly for pickup may incur additional labor fees for any extra time needed.

Unless you have requested setup of your rental chairs, you will need to remove any cushions (if applicable) and re-stacked all chairs for pickup.An extra labor fee will be charged for not re-stacking chairs.

Any broken or lost items must be paid for immediately after return of your order.

You can cancel your event rentals. All deposits received are non-refundable. However, any deposits received towards your rentals will be issued as an in-store credit to you. In-store credits are valid for 12mo from the date of cancelation. The 50% non-refundable deposit required for tent rentals will be forfeited in the event of cancelation.