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  • Are you licensed and insured?
    We are fully licensed and insured.
  • Have you worked events at our ceremony/receptionvenue(s) before? (A very important question, especially for tent rentals!)"
    We have worked with most venues in the area.
  • Can we view item selections before renting?
    Feel free to stop by our office to view any items you would like.
  • Will we be able to view actual rental items from your supply, or will we be shown samples?"
    All items we have on display are from our rental stock.
  • Will we be able to contact you on the day of our event? (Get the name and cell phone number of an in-charge person in case of problems and needed solutions.)
    You can reach the store but, we do not give out the numbers of your delivery drivers.
  • Are setup and delivery fees included in our order? Or are they extra?
    They are both additional charges upon request.
  • What are delivery charges for our locations?
    The Delivery charges are based on where the delivery is going, what time it is and what all is being delivered.
  • How much is required for deposit?
    We require a 50% non-refundable retainer to hold your order.
  • When is deposit due?
    The retainer is due when the order is placed.
  • When is final payment due?
    The remaining balance is due before the order is delivered or picked up.
  • Which methods of payment do you accept?
    We accept all forms of payment.
  • When will our rented items be delivered to the venue?
    Arrange for a time that allows setup without pressure, at least several hours before your event starts. Delivery times vary from event to event.
  • Will delivery workers bring all rented items inside the venue and set everything up? Or do you offer 'tailgate service' delivery, wherein the company just drops off your rented items in a driveway or at the venue entrance, leaving you to carry everything inside and set up yourself?"
    Delivery drivers will take all items into the venue and can set up the items for a labor fee. Will someone instruct us on how to operate the rented item? (Especially key for lighting rentals.)
  • When will delivery workers return to collect all rented items after the wedding?
    Pickup times vary depending on the event.
  • Will someone instruct us on how to operate the rented item?
    Our drivers will take the time to explain how to operate and items you have a question about.
  • How do we prepare rented items for pickup? Do we have to clean dishes, glasses, flatware first, or do we load dirties into their crates?"
    All dishes, flatware, and glasses must be returned rinsed clean of any food or sauce. All table cloths should be shaken free of any food or debris. If items are not returned this way there will be additional labor fees for the extra time it takes to clean the items.
  • How will rented chairs need to be arranged for pickup?
    They should be the way we left them with you.
  • What are the costs and details in case any items are broken or lost?
    Any broken or lost items will be charged to the customer at full replacement cost of the item in question.
  • What is your cancellation/refund policy?
    You can cancel or postpone any event. We do not refund the retainer that was paid when the order was placed but, it may be offered as a credit for future use.
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